Call Center Customer Retention Representative (Deer Valley)Job ID 1818036 Date posted 11/27/2018 Location: Phoenix, Arizona Apply
At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand in a retention sales capacity.
The Customer Retention Representative is role is a highly consultative retention sales opportunity, operating in a call center environment. Call center hours of operation are 5am – 8pm, Mon – Fri and 6am – 6 pm, Sat & Sun; shift schedule will be determined at time of hire and subject to change.
As part of a customer loyalty driven team, highly motivated individuals will earn an hourly rate of $15.57. The target commission is $1,700 a month. There is potential to earn up to and beyond $70,000 as a high performer. Higher performers are eligible for accelerated pay up to two and a half times their monthly incentive.
In this role, you will:
At Cox, we offer:
Unleash your potential with Cox Communications as a Customer Retention Representative, where you will be enhancing the lives of our customers and your career. Apply today!
Primary Responsibilities and Essential Functions
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Organization: Cox Communications, Inc.
Primary Location: US-AZ-Phoenix-1550 W Deer Valley Rd
Employee Status: Regular
Job Level: Individual Contributor
Shift: Day Job
Unposting Date: Ongoing
From the front lines of our call centers to the offices of our business clients, our sales team is essential to our business growth and keeps our customers connected. Within one of our sales roles, you’ll build relationships through consultative partnerships with our clients and customers to maximize the benefits of the products and services we sell to ensure our continued growth.
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