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Call Center Collections Specialist (Bilingual-Spanish)

Job ID 1818315 Date posted 11/28/2018 Location: Phoenix, Arizona Apply

Description



At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
As a Collections Specialist, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand, in a call center environment. In this role you will:
Promote customer retention and reduce bad debt by collecting monies via telephone from delinquent active and former customers and non-pay disconnected accounts across all residential product lines while remaining in accordance with State and Federal privacy and collection laws, in a call center environment. 
Ensure all delinquent accounts within assigned area are either collected or resolved in accordance with defined system policy in order to maximize system financial performance and effectively minimize write off of Accounts Receivables and equipment, in a call center environment. 
Live the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
Unleash your potential with Cox Communications as a Collections Specialist today.

The Cox Communications Difference

Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.


Qualifications



Minimum
High school graduate, GED, or equivalent work experience.
6 months experience working in a direct customer contact position.
6 months experience using a computer in a work or non-work setting.
Eligibility to work in the United States.

Preferred
1 or more years successful experience in a call center customer service, telephone sales or credit and/or collections environment.
Knowledge of ICOMS billing system, or equivalent in another environment.
Telecommunications or utility experience. 

• Bilingual (Spanish/English) strongly preferred




About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.



Organization: Cox Communications, Inc.

Primary Location: US-AZ-Phoenix-1550 W Deer Valley Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Evening Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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About Accounting and Finance

In our accounting and finance department at Cox, you’ll have the opportunity to put your core financial knowledge to work in the day-to-day operations and contribute to our long-term growth. You'll be a part of driving sound financial management by applying your knowledge and expertise, whether that’s in audits, tax compliance, analysis or another area.

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  • Accounting and Finance, Phoenix, Arizona, United StatesRemove

Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Disability Assistance (Requests on your application status will not receive replies.)

Cox is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including any job seeker with a disability. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to jobaccommodation@coxinc.com. In your email please include a description of the specific accommodation you are requesting and the requisition number of the position for which you are applying.

If you are having technical issues with your application, please email candidatesupport@coxinc.com.

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Right to work in English and Spanish

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jobs.cox.com is the only official website for employment opportunities with Cox Enterprises and its affiliates. Applications for employment on any other website will not be considered. Cox does not hold online interviews on social media sites such as Google hangouts. If you have been requested to apply for an employment opportunity other than through jobs.cox.com, or, if you have sought out career opportunities with Cox and found a different website in your search, you should NOT submit your application, nor should you provide any personal identifying information such as a social security number, birth certificate, financial institution information, driver’s license number or passport information.