Skip Navigation

Search All Cox Communications Jobs

Cox Employee Site LinkedIn Job Match

Call Center Customer Service Representative (Technical Support)

Job ID 1816851 Date posted 10/29/2018 Location: Omaha, Nebraska Apply

Description



At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is looking for customer focused individuals to join our team and be the voice of our brand. As a Call Center Customer Service Representative (Technical Support), you will play a pivotal role in the continued stability and growth of our organization by living our motto: Serve, Solve and Sell. 

A Technical Support Representative is part of a supportive, customer service oriented team that:
• Exceeds our customer’s expectations by providing top notch customer service.
• Engages in real-time troubleshooting with customers to resolve technical issues.
• Educates residential Cox customers about the use of products and additional service opportunities.
• Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.
As part of a customer experience driven team, you will earn an hourly rate of $14.09. 
At Cox, we offer:
Competitive wages with potential for additional financial incentives for motivated team members!
FREE Internet and other Cox discounted services
• Medical, Dental, and Vision Benefits first day!
• Casual, yet energetic and engaging work environment
• Retirement Benefits including 401(K) matching
• Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
• Tuition Assistance provided
• High degree of commitment to our communities including volunteer opportunities
Career Advancement Opportunities across the Cox family of companies
• Flexible work options are available including a work from home program if you live in a commutable distance from the Omaha Cox office. You must complete six months of employment and be in good standing to qualify. Ask your recruiter for additional details. 
Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career. Apply today!
Primary Responsibilities and Essential Functions
• Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products.
• Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.
• Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company. 
• Meet monthly key performance metrics for promoting and selling products and services that align to our customer’s needs
• Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
• Keep customer informed about progress by checking the status of work orders in customer record system.
• Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
• Other duties as assigned.

Qualifications



Minimum
• High school graduate or GED or equivalent work experience.  
• 6 months work experience providing service directly to customers. 
• 6 months experience using a computer in a work or non-work setting.
• Eligibility to work in the United States.
Preferred
• 6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues.  
• 6 or more months experience working in a position that requires meeting sales goals.  
• Keen aptitude for helping customers and a customer experience focus.  
• 1 to 2 years of work experience in a customer service role, not specific to just Call Center. 
• Enthusiastic and personable, with the ability to adapt and thrive in constant change.  
• Previous telecommunications experience.  
• Strong computer skills and be able to navigate through multiple screens.



About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.



Organization: Cox Communications, Inc.

Primary Location: US-NE-Omaha-11505 W Dodge Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Evening Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply

About Client and Customer Service

Keeping our customers connected to the entertainment they love is our number one goal and our call centers live that by providing excellent customer service. As a Call Center Representative, you’ll get the chance to be the voice of our brand and the engine that drives our stability and growth.

Recently Viewed Jobs

No Recently Viewed Jobs

Similar Jobs

  • Manager, Vendor Relations Atlanta, Georgia, Tulsa, Oklahoma, Phoenix, Arizona, Tucson, Arizona, Parma, Ohio, Baton Rouge, Louisiana, New Orleans, Louisiana, West Warwick, Rhode Island, Las Vegas, Nevada, Springdale, Arkansas, Wichita, Kansas, Macon, Georgia, Manchester, Connecticut, Omaha, Nebraska, San Diego, California, Pensacola, Florida, Oklahoma City, Oklahoma

Sign up for Job Alerts

Create your Job AlertSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert. *These fields are required.

  • Client and Customer Service, Omaha, Nebraska, United StatesRemove

Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Disability Assistance (Requests on your application status will not receive replies.)

Cox is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including any job seeker with a disability. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to jobaccommodation@coxinc.com. In your email please include a description of the specific accommodation you are requesting and the requisition number of the position for which you are applying.

If you are having technical issues with your application, please email candidatesupport@coxinc.com.

E-Verify

Cox in the E-verify program. Link to e-verify poster.
Right to work in English and Spanish

FRAUD ALERT

x

jobs.cox.com is the only official website for employment opportunities with Cox Enterprises and its affiliates. Applications for employment on any other website will not be considered. Cox does not hold online interviews on social media sites such as Google hangouts. If you have been requested to apply for an employment opportunity other than through jobs.cox.com, or, if you have sought out career opportunities with Cox and found a different website in your search, you should NOT submit your application, nor should you provide any personal identifying information such as a social security number, birth certificate, financial institution information, driver’s license number or passport information.