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Retail Sales Associate

Alexandria, Virginia

Job ID: 1810329

Overview

As a Retail Sales Associate, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line ambassador of the Cox brand. Working in a Cox Solutions Store, you will guide customers through the purchase decision, installation process and education of Cox product and accessory offerings while providing an exceptional customer experience.

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Success Profile

What makes a successful Retail Sales Associate at Cox Communications? Check out the traits we’re looking for and see if you have the right mix.

  • Service-oriented 10
  • Sales-driven 9
  • Multi-tasker 8
  • Detail-oriented 8
Traits are on a scale of 0 to 10

Addtional Traits

  • Problem-solver
  • Enthusiastic
  • Digitally savvy
  • Personable

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Rewards

  • Healthcare

    Medical, Dental, and Vision Benefits first day

  • Retirement Benefits

    401(k) Match

  • Work-life balance

    including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 paid holidays.

  • FREE Internet and other Cox discounted services

    (in applicable markets)

  • Community

    Commitment to our communities through employee volunteer opportunities

  • Career Advancement

    across more than 300 businesses in the Cox Enterprises portfolio

  • Tuition Reimbursement

  • Mentoring and Training Programs

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Responsibilities


Description



At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
As a Retail Sales Associate, you are an ambassador of the Cox brand and will be the primary point of contact for both new and existing customers.  Working in a Solutions Store, you will guide customers through the purchase decision, installation process and education of Cox product and accessory offerings while providing an exceptional customer experience.
You will be responsible for meeting established sales, retention, and customer experience objectives by ensuring customers are provided with the appropriate product and accessory solutions.  As a critical member of the sales team, this role requires strong interpersonal skills and a passion for delivering an outstanding customer experience. 
You will play a key role in maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention.  Other operational duties may include paperwork and completion of sales reports as they relate to store opening and closing.
This is the perfect career opportunity for sales-driven individuals with an entrepreneurial spirit. Unleash your potential with Cox Communications as a Retail Sales Associate. Keep reading to learn more and apply today!
At Cox Communications, our employees are our most important resource. To demonstrate the value we place in our employees, we offer:
  • Competitive base salary plus unlimited commission potential
  • Generous benefits to include healthcare day one, paid time off and 401(k) matching
  • Free Internet and other Cox discounted services
  • Career development programs and ongoing training, including tuition assistance
  • Future career growth and promotional opportunities
Primary Responsibilities and Essential Functions
  • Ensures individual sales, retention, and customer experience targets are met
  • Explains, illustrates, demonstrates product and accessory capabilities and offers suggestions based on customers’ wants and needs
  • Provides best-in-class customer service skills and aids customers in completing purchases and resolving issues; maintains polished and professional presence 
  • Executes promotions and campaigns designed to increase brand equity and achieve sales objectives
  • Assists with store opening and closing duties, maintaining proper cash handling metrics
  • Participates in inventory cycle counts
  • Ensures sales floor remains well merchandised, clean, and visually appealing at all times
  • Participates in workshops, special events, and product demonstrations to drive customer loyalty
  • Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes inside and outside of the store
  • May be required to work in other locations that are in proximity to ‘home store’ to meet the needs of the business
  • Provides support for other sales agents as needed to ensure optimal customer service
  • Assists with other duties as requested

Qualifications



  • HS diploma, GED or relevant work experience
  • One or more year of experience preferred in related field (i.e. Sales, Retail Sales, etc.)
  • Ability to meet established sales, retention, and customer experience targets
  • Willingness to work a flexible schedule which includes weekends, evenings, and holidays
  • Track record of high individual performance with demonstrated financial result in sales and retention
  • Strong interpersonal and communication skills to effectively sell products using a solutions-based approach
  • Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
  • Computer literacy with an aptitude for learning communication products, services, and accessories
  • Ability to lift 25-50 pounds to help manage stock room inventory
  • Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services
Preferred
  • AS/AA or Technical Certification in related discipline desired
  • Previous experience with store operational duties
  • Cash handling and previous billing system experience
  • Fluency in the Spanish language, both written and spoken

#ZR



About Cox Communications

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.



Organization: Cox Communications, Inc.

Primary Location: US-VA-Alexandria-5958 Kingstowne Ctr

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
Apply Now

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Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Disability Assistance (Requests on your application status will not receive replies.)

Cox is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including any job seeker with a disability. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to jobaccommodation@coxinc.com. In your email please include a description of the specific accommodation you are requesting and the requisition number of the position for which you are applying.

If you are having technical issues with your application, please email candidatesupport@coxinc.com.

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Right to work in English and Spanish

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jobs.cox.com is the only official website for employment opportunities with Cox Enterprises and its affiliates. Applications for employment on any other website will not be considered. Cox does not hold online interviews on social media sites such as Google hangouts. If you have been requested to apply for an employment opportunity other than through jobs.cox.com, or, if you have sought out career opportunities with Cox and found a different website in your search, you should NOT submit your application, nor should you provide any personal identifying information such as a social security number, birth certificate, financial institution information, driver’s license number or passport information.