Helping Customers Stay Connected.
Helping You Achieve Your Career Goals.

At Cox Communications, our customer care and call center representatives are a vital part of our success.

Be the Voice of Our Brand

Our Call Center Representatives bring a natural ability for problem solving and communication to the fast-paced call center environment, delivering solutions that keep our customers connected. We’re looking for motivated professionals who understand the quick changing world of technology and can explain it to our customers. If you are driven, energetic and love working with people, Cox Communications is the place for you.

Working at our Call Centers

Our Call Center teams serve as the front-line representatives of the Cox brand.

Account Services Team

This team is all about serving the customer, solving problems, and maximizing opportunities to sell.

Inbound Sales Team

Members of this team drive call center sales while ensuring customer satisfaction.

Tech Support Team

This team provides top-notch customer service and resolves technical issues.

Collections Team

This team focuses on reducing customer debt and acting as brand representatives for Cox throughout the process.

Retention Team

Members of this team work in a highly consultative retention sales role to identify and resolve customer issues.

Our Benefits

We know that a successful workplace is an engaged workplace. For Cox to succeed, we need to attract, retain and reward the best people. We do this by being an employer of choice and offering competitive compensation and benefits packages for our employees.

  • Health & Wellness

  • Competitive benefits for medical, vision and dental plans
  • Life insurance for you, your spouse/domestic partner, and your children
  • Business travel life insurance
  • Tax-free health and dependent care flexible spending accounts
  • Short-term and long-term disability
  • Life, at Work and Home

  • Employee assistance program
  • Retirement Benefits including 401(k) matching
  • Adoption assistance
  • Paid vacation, holidays and personal days
  • Offers and discounts
  • Career and Personal Development

  • Learn@Cox with over 5,000 free online learning courses
  • Tuition reimbursement
  • Mentoring program
  • The Perks!

  • In many locations, discounted Cox services like cable, telephone and Internet
  • Employee discount programs from great retailers (Dell, GM, Ford, and Philips to name a few)
  • Location-specific benefits